Refund Policy

1. Free Trial

Vizzye offers a free trial with limited daily credits. No payment is required during the trial period. We encourage you to fully explore the platform before subscribing.

2. Refund Eligibility

We offer refunds under the following conditions: • Within 7 days of your first subscription payment if you have not used the service • Technical issues that prevent you from accessing the service for more than 48 hours • Duplicate charges due to a billing error Refunds are NOT provided for: • Change of mind after using the service • Partial months or years • Accounts terminated due to violation of our Terms & Conditions

3. How to Request a Refund

To request a refund, please contact us at support@vizzye.com with: • Your registered email address • Transaction/payment ID • Reason for the refund request We will review your request within 3-5 business days.

4. Refund Processing

Approved refunds will be processed within 7-10 business days. The refund will be credited to your original payment method (UPI, bank account, or card). Razorpay processing fees may be deducted from the refund amount.

5. Subscription Cancellation

You can cancel your subscription at any time from the Settings page. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. You will continue to have access until the end of the paid period.

6. Plan Upgrades / Downgrades

If you upgrade from Monthly to Yearly, you will be charged the prorated difference. Downgrading from Yearly to Monthly will take effect at the end of your current billing cycle — no partial refunds are issued for the unused yearly period.

7. Contact Us

For refund requests or billing questions, please contact the Vizzye App support team: Email: support@vizzye.com Response time: 1-2 business days We're here to help with any refund concerns or billing-related inquiries.